Dear colleagues,

At the end of a year we sometimes say: it has been an eventful year. I can tell you this year has been a turbulent, yet spectacular year indeed.

In October we had the pleasure of celebrating KLM’s 100th anniversary together in a fantastic way. In the hangar at Schiphol-Oost, but essentially across the entire world. In fact, these celebrations have demonstrated once again what a global company we are and how proud we can and should be of all our colleagues in all these countries doing a great job, across the globe.

I would like to thank everyone: for their commitment, their energy, for their blue heart and for everything that we have done together in this 100th year to take KLM another step forward.

Once again, the company is doing better than in previous years. We have invested. Invested in our product, in our customers, in sustainability and in our future.

And these efforts have been recognized this year on several occasions. We have won prestigious aviation awards, in all of our businesses actually. In the Passenger Business, in Cargo and in E&M, we have made fantastic progress. We aren’t the only ones noticing this. These awards confirm that the outside world sees this as well.

You will find all our 2019 highlights in the movie at the end of this column.

I would like to wish everyone happy holidays and I wish all our colleagues and their families, in the Netherlands ánd abroad, all the best and good health in 2020.