Date: 21 December 2021

Dear Colleagues,

The year 2021 is almost coming to a close. Last year, at the end of 2020, I sent out an end-of-year message about hope. Hope for recovery, hope for improvement and hope for customers on board in the new year. Unfortunately, early in the year we were confronted with new airspace closures. So it did not become the year of hope, but mainly the year of resilience.

Sometimes images say more than a thousand words, here you can watch the annual KLM film about 2021.

We turned out to be stronger than we ever thought or ever imagined. In addition to calling on our resilience, the past year was also about recovery and rebuilding, and all KLM colleagues worked hard on that. And that road to recovery is bumpy. The first quarter was disappointing due to external circumstances such as travel bans, double testing requirements and mandatory crew tests.

Despite these setbacks, our Passenger Business has been on a course to recovery since the second quarter. It is also wonderful to see our Cargo Business flying vaccines all around the world: more than 100 million doses, to 65 different destinations worldwide.

Thanks to the strong Cargo Business and improvements in Passenger Business, Transavia and E&M we even had a positive operating result in the third quarter. The fourth quarter symbolises the bumpy road to recovery. It started well, with positive traffic figures in the autumn holidays and, of course, the US reopening on 8 November. Unfortunately, we were quickly put to the test again with the Omikron variant.

I have said it before and it is becoming clearer now: somehow, we will have to get used to the fact that the virus is here and is here to stay. We have to make the situation manageable and learn to live with it. That is why I remain confident in the future: in our industry and our company. I wrote about this in my last column.

Together, we have worked hard this year to make our company future-proof. In addition to all the initiatives and actions of our restructuring plan (Van meer naar beter), last week we communicated a very important decision for the future of KLM with the Boeing 737 replacement.

In addition to improving sustainability through fleet renewal, KLM will for example continue to pioneer the use of Sustainable Aviation Fuel (SAF). These are the so-called 'Bold Moves'. The goal is accelerate innovation for sustainable aviation together.

Dear colleagues, I would like to conclude my last column of 2021 with enormous heartfelt thanks and appreciation to ALL colleagues. It has been another difficult year, which has really demanded a lot from everyone!

The road to recovery remains bumpy. But no matter what, we are still here thanks to our resilience. We focus on what we do best: connecting people, reuniting families, strengthening business relationships and transporting essential goods. ‘Moving your world, by creating memorable experiences’.

We will do it again for our customers during the holidays and in 2022, we will continue the bumpy but upward trend. With this in mind, I wish everyone happy holidays, a prosperous, optimistic and, above all, healthy 2022!